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Frequently Asked Questions

Shipping 

  • Where do you ship from?
    • We ship from Copenhagen, DK. 
  • What carrier do you use?
    • We currently ship with UPS.
  • Where do you ship to?
    • We currently ship within EU + Norway, Switzerland, UK, USA, Canada.
    • If you live outside of these areas, please email us. We can most likely ship to you, but will need to charge custom shipping prices and you will be responsible for customs/tariffs. 
  • Are Customs Covered?
    • Right now, because I am such a small business, I decided to cover the cost of tarrifs/customs and make less on each purchase, so that I can make my work more accessible. In the future, I am not sure what I will do. 

Returns

  • What is your return policy?
    • Per the EU guidelines you can return any products within 14 days, as long as it's in its original condition.
  • You will be in charge of postage for your return. 
  • If you would like to start a return, please write to us with "Return and Order #" in the subject - > here.

General FAQ

  • How often do you restock if something is Out of Stock?
    • It really depends. If you see something you like and it's out of order, please write to us. We may be able to re-order the fabric or make the same product fabric we have in our studio.
  • What is Archive?
    • Archive are past projects that we no longer make due to the fabric not being available in our studio or otherwise. But similarly to the restock, if there is something you like, please feel free to write to me here. I may be able to re-purchase the fabric or make it out of another fabric.
  • What's the sizing? How should I size? 
    • I've written down most of the sizing for each item on the respective product page. The best way to measure if it's a good fit is to pick out your favorite garment (of the same type or similar) and measure that to see how close the fit is. Otherwise, consult your measurements if you have that. 
  • Why do you have such limited sizing?
    • It's because I mostly make my products as 1-offs or small batches. I don't have the time to grade (size) them unless someone asks for it. But different sizing IS possible. You just have to write to me. In the future I will try to add a few more size, so you can at least size up or down. You'll also notice many of my items are boxy, and therefore are already made with room in mind. 

 

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